FAQ – Frequently Asked Questions
We supply live plants for international wholesale orders, including ornamental plants and tissue culture plants.
Orders are processed and shipped after full payment has been received and confirmed by the Seller.
The Seller is responsible for export customs clearance and will provide reasonable assistance with import procedures in the destination country.
Yes. The shipment will be arranged for direct delivery to the Buyer’s provided shipping address.
The Buyer is responsible for import taxes, customs duties, customs clearance fees, inspection fees, and other charges imposed in the destination country.
Additional destination charges are normally not expected to exceed USD 30–50 per package. However, the actual amount may vary depending on the destination country and local regulations.
Yes. A Phytosanitary Certificate or other relevant plant health documents can be provided if requested and agreed with the Seller in advance. Please inform us of your specific import documentation requirements before placing your order.
Yes. We will provide reasonable updates regarding export eligibility, actual plant photos, packing status, shipping status, and tracking information where applicable.
Please inspect the plants immediately after delivery and confirm their condition within 24 hours of receiving the shipment.
Please contact us within 24 hours and provide clear photos and/or videos showing the condition of the affected plants. After reviewing the evidence, we will replace the affected plants with the same plants, if available, or plants of equivalent value.
International live plant orders are non-refundable and non-returnable because live plants can be affected by transportation time, temperature, weather, handling, and phytosanitary requirements. For plants that arrive damaged or dead, replacement is the applicable remedy.
Shipments may be delayed or affected by customs, phytosanitary inspections, import restrictions, severe weather, transportation disruptions, or other circumstances beyond reasonable control. Where possible, the order may be resent when conditions permit. Related losses or additional costs arising from such circumstances will be shared equally between the Seller and Buyer.
The Buyer is responsible for understanding and complying with the plant import regulations of the destination country before placing an order. This may include import permits, Phytosanitary Certificates, inspections, or other required authorizations.
All goods supplied under these Terms and Conditions are of Vietnamese origin.
For questions about international wholesale orders, shipping, import procedures, or plant documentation, please contact:
Email: info@tcrareplants.com
WhatsApp: +84 977 801 685
Our team normally responds within 24–48 hours.